Location: South Jakarta
Join Date: ASAP
Employment Type: Full-Time
About the Role
We are looking for a highly organized and detail-oriented Process Management & SOP Specialist to join our team. In this role, you will be responsible for designing, optimizing, documenting, and implementing business processes across the organization. Your work will directly support operational excellence, compliance, and scalability as we continue to grow.
Key Responsibilities :
Analyze existing business processes and identify improvement opportunities.
Develop, update, and standardize Standard Operating Procedures (SOPs), workflows, and guidelines.
Lead process mapping initiatives (e.g., using BPMN, flowcharts, swim lanes).
Partner with cross-functional teams to understand process needs and gather requirements.
Implement process changes and track their effectiveness through KPIs and audits.
Ensure documentation is stored, managed, and version-controlled effectively.
Conduct training sessions to ensure teams understand and follow established processes.
Support compliance, quality assurance, and internal control initiatives.
Qualifications :
Bachelor's degree in Business, Operations, Quality Management, or a related field.
2+ years of experience in process management, business analysis, or operational excellence.
Strong skills in process mapping and documentation tools (e.g., Visio, Lucidchart, Notion, Confluence).
Excellent writing, communication, and stakeholder-management skills.
Keen attention to detail and a passion for clarity and structure.