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Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that designs and develops labeling and functional materials, RFID tags and related software solutions for industries worldwide. The company employs approximately 35,000 people in more than 50 countries and reported sales of $8.8 billion in 2024.

About Your Role: Driving customer‑focused value‑added services, supporting post‑sales activities including application and warranty support in alignment with local business strategy and strengthening customer relationships.

Responsibilities
  • Provide Technical Support: Engage with converters and end‑users as requested by marketing/sales personnel, gather market intelligence, and support the sales cycle by designing solutions and troubleshooting to meet specific customer requirements.
  • Troubleshooting & Problem Solving: Hands‑on post‑sales service for product processing and end‑user functionality, working with cross‑functional teams to close quality issues and provide solutions and recommendations.
  • Documentation: Create and maintain technical documentation such as FAQs, troubleshooting guides, and knowledge‑base articles to help customers and support staff find solutions efficiently.
  • Collaboration with Internal Teams: Act as a liaison between customers and internal teams (product management and operations), relaying feedback and bug reports to improve the product.
  • Customer Relationship Management: Build and maintain strong relationships with customers, providing timely feedback, following up on issues, and ensuring high customer satisfaction.
  • Customer Care & Metrics: Develop scorecard templates for key accounts, analyze scorecard data to identify trends, and implement improvements.
Qualifications
  • 5+ years of experience in the printing industry or related roles at printer manufacturers, ink suppliers, or label‑market application companies.
  • Experience in an automotive manufacturing or industrial environment.
  • Strong technical aptitude and analytical thinking.
  • General business process understanding, linking customers, production planning, manufacturing, and delivery.
  • Advanced computer skills; proficiency with Google Workspace, Microsoft Office, Adobe Creative Cloud, and other common business tools.
  • Technical aptitude and understanding of relevant manufacturing technologies.

Additional Information: AVERY DENNISON IS AN EQUAL OPPORTUNITIES EMPLOYER.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Software Development and IT Services and IT Consulting

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