About the role
We are NCR Group (NCR Sport, Starting Lane, RechampX, Hoops Point), a multi-brand urban sportswear ecosystem. Established since 2012, we've been helping Indonesian families to be more healthy by connecting them with urban sportswear that supports active lifestyle.
DataBridge Market Research projects a 7,16% growth rate for the sports apparel market in Indonesia from 2025 to 2032. The market itself was valued 3,25 USD Billion in 2024. The market is growing fast, and thus, we're also growing fast.
We have 13 offline stores in Bandung, Jakarta, Bogor, Tangerang, and Bekasi, and we're planning to expand further to other major cities in Indonesia in the next 1-2 years.
We're looking for an exceptional Operations Manager to join our young, ambitious, and dynamic team. In this full-time role, you'll support a team of retail professionals and oversee all aspects of day-to-day store management; ensuring seamless operations and customer experience.
What you'll be doing
- Implementing operational strategies to improve offline stores, online marketplaces, and warehouses performance.
- Executing the expansion plan for new offline stores, new online marketplaces, and new warehouses.
- Overseeing the day-to-day management and compliance to improve sales and shipment processes.
- Leading, mentoring, and coaching a diverse team across various operational departments.
- Monitoring and analyzing key performance indicators (KPIs) such as sales data, inventory turnover, operational costs, and customer satisfaction to identify areas for improvement and make data-driven decisions.
- Managing operational budgets, tracking revenues and expenses, and preparing regular reports for senior management on operational performance and strategic initiatives.
- Working closely with other departments, including Merchandising, Finance, Community Development, IT, and HR, to align operational goals with overall business objectives.
What we're looking for
- Proven track record of at least 5 years in e-commerce management; preferably within the retail or sports/apparels industry. Prior experience in managing many stores across different cities is a must.
- Strong leadership and people management skills, with the ability to motivate and develop high-performing teams.
- Strong knowledge of retail operations, e-commerce management, and warehouse logistics.
- Strong analytical and problem-solving abilities, with a keen eye for detail and a data-driven approach.
- Excellent communication and interpersonal skills, with the ability to liaise effectively with stakeholders at all levels.
- Basic experience with budgeting, financial forecasting, and cost management would be a plus.
- Willing to work in our office in Bandung, West Java.
What we offer
- Competitive basic salary, allowances, and incentives.
- BPJS Ketenagakerjaan and Kesehatan.
- Employee Shoe Program: loan and discount options available.
- Operational laptop and working tools provided.
- Regular training, coaching, and counseling programs provided.
- Clear career path and promotional plan provided.
- Sports Day every Tuesday (basketball) and Thursday (badminton).