Showing 5 Field Service Specialist jobs in Surabaya
Technical SupportPosted today
Job DescriptionJob Responsibilities:
- Resolve technical problem and answer queries by chat, telephone and web system
- Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base
- Record, maintain and update customer support incidents
- Doing preventive maintenance
- Document all technical inquiries including Preventive Maintenance report
Job Requirements:
- At least 1 year experience in Technical support for IT Infrastructure
- Strong technical troubleshooting skills and problem solving
- Basic Server and Networking knowledge
- Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed
- Ability and desire to quickly learn products and technologies
- Must have excellent communication skills and passion for providing professional class service
- Able to work in team
- Proficiency in English both written and spoken
- Willing to work on After Office Hour and Weekend
Posted today
Job DescriptionEIKON Technology, adalah Google Cloud Partner terbesar di Indonesia dan kami mencari candidat yang berpotensi untuk menjadi IT Technical Support. Please apply only if you are qualified as follows.
Primary work activities include:
- Managing internal local network and servers
The ideal candidates would be:
- Candidate must possess at least a Bachelor's Degree in Engineering / Computer Science.
- Required skill(s): Network, Windows server/Linux, training presentation, DNS Server, good communication skill, English is a plus, Email Servers, Active Directory.
- At least 2 year of working experience in the related field is required for this position; helpdesk service, customer support, or technical support
- Preferably Staff (non-management & non-supervisor)s specializing in Technical & Helpdesk Support or equivalent.
- Willing to travel (visit customers out of town)
Kota Surabaya, East Java IDR - IDR Y Companies House Insights
Posted today
Job DescriptionAbout the Role
Join our international team at Companies House Insights. You will prepare and deliver high-quality business reports and provide excellent customer service to our clients in Southeast Asia.
Key Responsibilities Reports Responsible- Prepare company reports using sources prequalified by Companies House, ensuring data accuracy and completeness.
- Format reports according to Companies House standards, maintaining consistency and compliance with internal guidelines.
- Translate reports into English when necessary.
- Process client orders via Service Desk and email with speed and accuracy.
- Respond to client inquiries regarding orders, reports, and general questions in a professional and timely manner.
- Proactively follow up on report delivery timelines and inform clients of any potential delays.
- Verify user contributors on our website by cross-checking company data.
- Accuracy of reports and data.
- Speed of client response and report delivery.
- Client satisfaction ratings.
- Excellent command of English and Bahasa Indonesia (written and spoken).
- Strong attention to detail and commitment to accuracy.
- Effective organizational and time management skills to meet multiple deadlines.
- Ability to work independently and collaborate with an international team.
- Problem-solving mindset and proactive approach to client inquiries.
- Proficiency in MS Office and Google Docs.