Key Responsibilities:
- Maintain and support IT infrastructure, including servers, networks, and storage systems.
- Manage and monitor cloud platforms (AWS, Azure, or GCP) to ensure optimal performance and availability.
- Implement and support virtualization environments (VMware, Hyper-V) and containerized workloads (Docker, Kubernetes).
- Handle incident response, troubleshooting, and root cause analysis for infrastructure and cloud issues.
- Utilize IT support tools (ticketing systems, monitoring dashboards, remote support software) for efficient issue management.
- Support backup, recovery, and disaster recovery planning and execution.
- Ensure compliance with security standards and best practices across infrastructure and cloud systems.
- Bachelor's degree in Information Technology, Computer Science, or related field.
- 2–5 years of experience in IT infrastructure, cloud environments, or technical support.
- Hands-on experience with cloud platforms (AWS, Azure, or GCP preferred).
- Familiarity with virtualization (VMware, Hyper-V) and containerization (Docker, Kubernetes is a plus).
- Proficient in using IT support tools such as ticketing systems, monitoring tools, and remote support applications.
- Basic knowledge of cybersecurity, identity management, and data backup/recovery processes.
- Strong analytical and troubleshooting skills across hardware, software, networking, and cloud systems.