Job Title:
Customer Service Representative (Work from Home)
Location:
Malaysia (Remote)
Salary & Allowances:
- Base salary: RM 3,500 (confirmed to be RM 4,000)
- Night‐shift allowance: RM 500
- KPI Bonus: RM 1,000 + additional performance challenge KPIs
- Working Hours:
12 hours per shift, with 2 hours break - Days Off:
6 off days per month - Rotational Shift:
Shift schedule changes monthly - Leave Entitlements:
- Annual Leave (AL): 24 days per year
- Sick Leave after confirmation: 7 days
- Experience Required:
Minimum 1 year of customer service experience - Language Requirements:
Fluent in Malay and English. Knowledge of Mandarin is a plus (can use translation). - Key Responsibilities:
- Handle inbound/outbound customer service enquiries in a professional, courteous manner.
- Provide accurate information and resolve customer issues in a timely way.
- Maintain high service quality and meet key performance indicators (KPIs).
- Work as part of a remote team, manage shift responsibilities per rotational schedule.
- Document interactions, follow up where necessary and escalate issues appropriately.
- Qualifications & Skills:
- At least 1 year of customer service experience, preferably in a remote setting.
- Proficiency in Malay and English (spoken and written). Mandarin skills are an advantage.
- Comfortable working long shifts (12 hours) and during night hours.
- Strong communication skills, good problem‑solving, ability to stay focused on task.
- Reliable internet connection and home environment suitable for remote work.
- What We Offer:
- A competitive fixed salary plus attractive allowances and bonus scheme.
- Remote working setup—work from home with shift flexibility.
- 24 days annual leave and 7 days sick leave post‑confirmation.
- Opportunity to be part of a dynamic team with measurable performance rewards.