Responsibilities:
- Ensure that our customers have a great experience using our service by responding to their questions via SMS, e-mail, CRM, and facebook and/or visit directly to our office are handle with the best manners.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid, and complete information by using the right methods/tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
Requirements:
- At least 1 year experience in customer-focused role (P2P is preferred, service, call center, etc.).
- Proven customer support experience or experience as a Client Service Representative.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.