Qualifications:
Operational Manager – PADEL Venue
For our sister company location Bandung
English:
The Operational Manager is responsible for overseeing daily operations at the PADEL venue, ensuring smooth execution of activities, high-quality customer service, and efficient management of staff and facilities.
Key Responsibilities:
- Supervise daily operations to ensure the venue runs efficiently and meets service standards.
- Manage and schedule staff, including front desk, coaches, and maintenance teams.
- Oversee booking systems, customer inquiries, and payment processes.
- Ensure cleanliness, safety, and maintenance of all courts and facilities.
- Monitor inventory and order supplies (sports equipment, beverages, uniforms, etc.) as needed.
- Handle customer feedback and resolve operational issues promptly.
- Coordinate events, tournaments, and promotional activities in collaboration with the marketing and events team.
- Prepare daily, weekly, and monthly operational reports (attendance, sales, maintenance logs, etc.).
- Control operational expenses and optimize resource usage.
Qualification
- Minimum 3–5 years of experience in operations management, ideally in sports, hospitality, or leisure industries.
- Strong leadership and interpersonal skills.
- Excellent problem-solving, planning, and organizational abilities.
- Comfortable working in a dynamic, fast-paced environment.
- Willing to work flexible hours, including evenings and weekends.
- Passion for sports and an understanding of PADEL operations is a plus.
Job Type: Full-time