The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
Responsibilities
- Understand client objectives and translate them into effective creative briefs and project plans
- Create and maintain relationships with customers to better understand and achieve their needs
- Make visits to our customers to identify opportunities for growth within our platform
- Oversee campaign timelines, deliverables, and budgets to ensure smooth project execution
- Collaborate with internal teams to ensure all creative outputs align with the client's brand direction and goals
Qualifications
- Minimum 5 years of relevant working experience, preferably in an agency environment
- Previous account management experience
- Articulate and well accustomed to a client-facing role
- Fluent in English (both written and spoken)
- Willingness and ability to travel