Manage and maintain relationships with key accounts, ensuring high levels of client satisfaction.
Lead, mentor, and supervise a team of account managers to meet and exceed sales targets and KPIs.
Act as the primary point of contact for key accounts, addressing client inquiries, concerns, and resolving issues.
Develop strategic account plans to achieve long‑term growth and increase profitability.
Analyze client needs and market trends to develop customized solutions and services.
Collaborate with cross‑functional teams, including sales, marketing, and operations, to ensure seamless service delivery.
Monitor and report on key account performance, providing insights and recommendations for improvement.
Negotiate contracts, pricing, and terms of service with key clients.
Identify and pursue new business opportunities within existing accounts.
Ensure compliance with company policies, client agreements, and industry standards.
QualificationsBachelor’s degree in Business Administration, Marketing, or a related field.
Proven experience (5+ years) in account management, sales, or customer relationship management.
Strong leadership skills with experience managing a team.
Excellent communication, negotiation, and presentation skills.
Ability to build and maintain strong client relationships.
Analytical mindset with the ability to use data to drive decisions.
Proficient in CRM software (e.g., Salesforce) and Microsoft Office Suite.
Ability to work in a fast‑paced, dynamic environment.
#J-18808-Ljbffr