Nityo Infotech Corporation is the fastest growing IT Services and Solutions Company with global headquarters in New Jersey, US. Our services span from Application Management Outsourcing, Packaged Application Services, Remote Infrastructure Management, Product Development and Support, to higher value-added offerings including Managed Platform and Product Engineering Services.
Globally, Nityo serves enterprises across 15+ verticals like Banking, Insurance, Telecom, Aviation, Fintech Hospitality, Manufacturing and more.
Location: South Jakarta
Client Industry: Lending Financial Services
Employment Type: Permanent-based
Work Type: Onsite
Key Responsibilities:
A. Digital Sales & Client Conversion (60%)
- Actively drive digital sales for Dana Talangan, meeting targets of IDR 2B monthly disbursement and ≥15 new clients with the help of the growth/ marketing team.
- Ensure an application-to-disbursal conversion rate of ≥80% and IPA Rate ≥7%
- Utilize CRM/LMS for pipeline management and perform proactive follow-ups to accelerate closing.
B. Customer Success & Retention (20%)
- Meet SLA: Email replies within 2 working hours, WhatsApp/IG cleared daily with zero backlog.
- Handle escalations and client concerns proactively to deliver a seamless experience.
- Document at least 2 customer success stories per quarter demonstrating empathy and solution-driven support.
C. Cross-Functional Collaboration
- Share marketing insights from client conversations—minimum 2 per month.
- Collaborate with Risk and Credit Ops to ensure 100% SLA compliance for documentation collection.
- Participate in system audits (CRM, AI Agent, LOS) with at least 3 actionable insights per quarter.
- Participate in at least 1 cross-team project each quarter (e.g., campaign design, pre-approval flow, educational content).
Required Qualifications:
- Mandatory 2–3 years of telesales experience in a fast-growing bank or fintech company, specifically selling loan products (KTA, credit, etc.), with a proven track record of achieving targets.
- Proven ability in consultative selling—understanding client needs, tailoring solutions, and building trusted relationships.
- Excellent written and verbal communication—persuasive, empathetic, and customer-centric.
- Able to communicate in English (mandatory).
- Strong familiarity with CRM/LMS, sales pipeline management, funnel conversion, and analytics.
- Highly target-oriented, detail-focused, and structured in execution.
- Collaborative and able to work cross-functionally; adaptable to digital tools and agile workflows.