ASSISTANT STORE MANAGER

Requirements

• 2–3 years of experience in the food & beverage, hospitality, or retail industry.

• Minimum 1 year of supervisory or team leader experience, ideally in a fast-paced or quick service restaurant (QSR) environment.

• Passion for delivering excellent customer service.

• Experience in handling customer complaints and service recovery.

• Strong organizational, multitasking, and time-management skills.

• Flexible and adaptable in a fast-paced, evolving work environment.

Responsibilities

Support Daily Operations

• Assist the Store Manager in overseeing the day-to-day operations of the store.

• Ensure food preparation, cleanliness, and customer service standards are consistently met.

• Supervise opening and closing procedures, cash handling, and shift handovers.

Customer Service & Satisfaction

• Ensure excellent customer service by resolving complaints promptly and professionally.

• Support the implementation of customer feedback to improve service quality.

• Handle escalated customer issues in the absence of the Store Manager.

Compliance & Safety

• Ensure staff compliance with food safety, hygiene, and health regulations.

• Conduct routine checks to maintain store cleanliness and equipment functionality.