Position: Area Manager for Food Services (FS) and HoReCa in the Jakarta region, working at the service center.
About the Role
As an Area Manager, you will be responsible for driving sales performance, expanding market share, and building strong customer relationships across the Food Services (Industrial & Operator) and HoReCa sectors. You will also manage distributor partners to ensure alignment on sales targets, trade execution, and market coverage.
Key Responsibilities- Present, promote, and sell products/services to existing and prospective customers in the Food Services and HoReCa sectors.
- Conduct cost‑benefit and needs analysis to tailor solutions for customer requirements.
- Establish, develop, and maintain strong business relationships with key accounts.
- Drive customer acquisition through cold calling and targeted outreach.
- Resolve customer issues and complaints to ensure high satisfaction levels.
- Achieve sales targets and deliver results within agreed timelines.
- Coordinate sales efforts with cross‑functional teams including marketing, supply chain, and finance.
- Analyze market potential, track sales performance, and report regularly on progress.
- Provide insights on customer needs, market trends, competitor activities, and new business opportunities.
- Stay updated on FMCG best practices relevant to Food Services and HoReCa, including pricing, trade promotions, and channel development.
- Manage distributor operations in the assigned area, including:
- Setting and monitoring sales targets.
- Ensuring product availability and visibility.
- Supporting trade marketing and promotional execution.
- Conducting regular performance reviews and joint business planning.
- Strengthen distributor capabilities through training, coaching, and alignment on company standards.
- Continuously improve performance through feedback and data‑driven analysis.
- Proven experience as a sales representative or area manager in the FMCG industry, with a focus on Food Services and HoReCa.
- Experience in managing distributors, including sales planning, performance tracking, and trade execution.
- Strong knowledge of MS Office and familiarity with BRM and CRM systems.
- Ability to manage key accounts and build productive business relationships.
- Highly motivated and target‑driven, with a strong sales track record.
- Excellent communication, negotiation, and presentation skills.
- Strong organizational and time‑management abilities.
- Openness to feedback and a continuous improvement mindset.
- Bachelor's degree (BS/BA) or equivalent.
Benefits
- Competitive Monthly Salary + Performance Bonus + Medical Insurance
We are looking for a dedicated and professional Customer Service & Admin Staff to join our team at the Service Center.
In this role, you will be the face of our brand—responsible for welcoming and assisting customers who visit for service needs. You will also handle a variety of administrative tasks to support the smooth operation of the service center.
Key Responsibilities- Greet and assist walk‑in customers in a professional and courteous manner.
- Handle service inquiries and provide accurate information regarding service processes.
- Coordinate with technicians to ensure timely service updates and customer satisfaction.
- Perform daily administrative duties including data entry, filing, and document preparation.
- Maintain accurate service records and manage internal documentation systems.
- Support the service center team in operational and logistical tasks as needed.
- Bachelor degree from any major.
- Fluent in English is a must.
- Proven experience in customer service or administrative roles (preferred).
- Excellent communication and interpersonal skills.
- Passion for Customer Satisfaction.
- Proficiency in Microsoft Office and basic computer systems.
- Good appearance.
- A positive attitude and strong sense of responsibility.
- Usia Max 28 thn.
- Memiliki kemampuan problem solving.
Responsibilities
- Respond to customer inquiries from individual sellers and buyers via multiple channels: chat (live chat, WhatsApp), email, platform messaging, telephone, social media.
- Handle issues related to orders, payments, shipping/fulfillment, returns/refunds, and product authenticity.
- Resolve disputes between buyers and sellers, ensuring fair and timely resolution.
- Monitor and manage complaints about products, shipping delays, missing items, or condition issues.
- Maintain accurate records of customer interactions, transactions, comments, complaints.
- Provide after‑sales support: follow up on delivery, replacement, warranty if applicable.
- Collaborate with operations, logistics, and quality control.
- Assist in enforcing platform policies (e.g., prohibited items, counterfeit, community standards).
- Assist in improving customer satisfaction metrics: e.g., response time, resolution time, customer ratings.
- Gather customer feedback for product or service improvements.
- Possibly help create/maintain FAQ/help center content relevant to TCG collectors.
Requirements
- Experience: 1‑3 years in customer service, preferably in e‑commerce, marketplaces, or C2C platforms. Experience with hobby / collectible goods or TCG is a plus.
- Good communication skills, both written and verbal. Proficiency in Bahasa Indonesia and English.
- Attention to detail, patience, ability to handle frustrated customers.
- Basic computer skills; familiar with messaging tools, CRM, spreadsheets.
- Integrity, empathy, problem solving skills.
Job Types
- Full‑time, Contract (12 months)
EEO and Diversity Statement
Flora Food Group is an employer committed to diversity and inclusion in the workplace and equal opportunities for all. We recruit based only on values, qualifications, performance, skills, behaviours, experience, and knowledge. We ensure job advertisements are free from unintentional bias.
No personal characteristics should be a barrier to joining Flora Food Group. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or other personal characteristics.
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