Job title – QA Associate Manager, Perfumery & Beauty
Your key responsibilities
- Site Management : reporting responsibility for all Quality issue within the site including:
- Management of daily activities within the QA department
- Ensuring quality standards are met with ISO 9001 standards
- Conduct Quality trainings
- Close management of quality non-conformances and reporting, reporting of issue has to be non-biased and transparent
- Lead and co-ordinate on Quality and customer audits
- Develop and maintain a local QA system that ensures the highest level of product quality and services to the customer (including managing quality systems F-GMP programs, and enforcing corporate policies, methods and specifications).
- Drive efforts to improve efficiency with available resources without compromising on compliance directives and customer satisfaction.
- Coordinate the contribution to the global system of performance indicators (customer complaints, delivery times, customer ratings and audits) to be used to quantify, identify and then continually correct quality issues on a local basis in collaboration with other Firmenich Divisions.
- Promote and communicate Quality Essentials and Quality Operational Requirement to employees (and suppliers) throughout the Business Divisions and Support Centres locally.
- Conduct internal audits of the local site (manufacturing, logistics, CX, QC etc….), judged according to defined corporate expectations and standards. Direct and participate in corrective action programs when needed or requested by corporate functions.
- Lead and co-ordinate on client and supplier audits.
- Participate in the regional Quality and Operation meetings
- Conduct monthly site Quality meeting to Operations
- Lead on the client complaint investigation, conduct RCA (Root cause analysis) with stakeholders and liaise with clients
- Review trend analysis of non-conformances, and work with Operation to improve the situation
- Conduct mandatory training to new join Operational team (for example best labelling and Good Manufacturing Practices)
- Collaboration with Operation team on new process change projects and continuous improvement/cost saving projects
- Execute and implement any continuous improvement, site projects, regional or global projects. For example like the FEP (Functional Excellence Platform)
- Conduct and set up validation protocol for new equipment and new processes with Operations. Ensure validation documentation are audit-ready.
- Lead on change control and risk assessment process, conduct Quality Risk assessment, Failure mode and Effects Analysis for processes.
- Execute any other related QA function as per assigned by the direct reporting line.
We offer
- Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen.
- A chance to impact millions of consumers every day – sustainability embedded in all we do.
- A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
- Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
- A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
- A community where your voice matters – it is essential to serve our customers well.
You bring
- Degree in Chemistry, Engineering, or related field.
- 1–3 years of experience in QA or validation in a GMP-regulated environment (pharma, cosmetics, food, etc.).
- Familiarity with Quality Management System, setting up of validation requirements for new equipment and (FDA, ICH Q8–Q10, ISO standards).
- Detail-oriented with strong documentation and communication skills.
- Effective verbal and written communication skills, business proficiency in English.
- Ability to work both independently and collaboratively in a team setting.
We are a global science-based company active in health, nutrition and materials. By connecting our unique competences in Life Sciences and Materials Sciences we are driving economic prosperity, environmental progress and social advances to create sustainable value for all stakeholders.
DEI and equal opportunity statement
We believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
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