𝗣𝗹𝗮𝗰𝗲𝗺𝗲𝗻𝘁: Kelapa Gading, North Jakarta
𝗤𝘂𝗮𝗹𝗶𝗳𝗶𝗰𝗮𝘁𝗶𝗼𝗻𝘀:
Bachelor's degree in any major
Minimum 2 years in customer service, call center, or after-sales support (heavy equipment/automotive preferred)
Strong written and verbal communication across multiple channels (phone, email, apps, social media)
Customer-focused with strong problem-solving abilities
Skilled in administration (documentation, reporting, data entry, service orders)
Able to coordinate with internal teams (Sales, Service, Spare Parts, Finance)
Proficient in English
Willing to work fully onsite (WFO) at Kelapa Gading
𝗝𝗼𝗯 𝗥𝗲𝘀𝗽𝗼𝗻𝘀𝗶𝗯𝗶𝗹𝗶𝘁𝗶𝗲𝘀:
Handle customer requests and inquiries through hotline, email, social media, and customer apps
Provide accurate product and after-sales service information
Create and process service orders and coordinate with internal teams (parts & finance)
Record and follow up on complaints, feedback, and customer satisfaction surveys
Maintain service documentation and reporting, including monthly hotline bill submission
Support continuous improvement of customer service processes