Qualifications
- Bachelor's degree in Management, Marketing, or related field.
- Min. 3 years of experience in sales/marketing, preferably in Sport, Gym, & Wellness industry.
- Strong communication, negotiation, and interpersonal skills.
- Creative, target-oriented, and strategic thinker.
- Proven leadership and team management skills.
- Positive attitude and strong work ethic.
- Proficient in Microsoft Office (Microsoft Word, Excel, and PowerPoint).
- Develop and execute sales strategies to increase new memberships and meet revenue targets.
- Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to create attractive membership programs and promotional campaigns.
- Collaborate with marketing, digital, and operations teams to drive membership growth.
- Analyze data to track member trends, behavior, and identify areas for improvement.
- Provide excellent service and maintain strong relationships with current and potential members.
- Handle member inquiries, feedback, and complaints with professional follow-up.
- Ensure accurate reporting on membership performance, retention, and financials.
- Manage membership programs and design strategies to attract and retain members, with a clear focus on meeting and exceeding membership targets.
- Develop membership packages designed to fit to market needs and improve loyalty programs to achieve growth goals.
- Work closely with the Sport Center Manager, Wellness Manager, and Gym Manager to align sales strategy with available facilities and programs.
- Analyze membership data to identify trends, understand member behavior, and pinpoint areas for improvement, helping to meet or exceed target metrics.
- Generate reports on membership performance, revenue, and trends to support strategic decision-making aimed at hitting targets.
- Collaborate with the marketing team and related departments to effectively promote membership programs.
- Use creative marketing strategies to attract new members, boost retention, and achieve growth goals.
- Provide excellent service and maintain strong relationships with membership members.
- Offer solutions to member inquiries and complaints, ensuring all needs are met promptly and professionally.
- Collaborate with the Sport Center Manager, Gym Manager, and Wellness Manager to organize exclusive member events, such as health seminars, fitness workshops, or social gatherings, to enhance engagement and loyalty.
- Build a strong community among members through activities that foster connections between members and the sports club team.
- Prepare and monitor budgets, ensuring established financial targets are met.
- Increase new memberships and meet revenue targets.
- Ensure membership programs operate efficiently to maximize profitability.
- Produce monthly reports on membership numbers and revenue, ensuring accuracy in financial data.
- Prepare monthly reports on membership numbers, retention rates, and revenue, aligning with overall membership targets.
- Oversee payment and contract administration, ensuring all transactions are handled accurately.
- Stay updated with industry trends and competitor offerings.
- Recommend new services, pricing models, or promotions based on market movement.