Experience Level: Minimum 3–5 years (Junior to Mid-Level)
Role Overview:
Responsible for overseeing and optimizing the collections process to ensure timely and efficient
recovery while maintaining positive client relationships. The role combines operational management
and a strong business perspective.
Key Responsibilities:
Manage day-to-day collection operations in line with business targets.
Analyze portfolio data to identify trends and recovery opportunities.
Design and implement process improvements to optimize collection performance.
Coordinate with finance, customer service, and compliance teams.
Prepare performance reports and recommend strategies for delinquency reduction.
Ensure adherence to company policies, regulatory guidelines, and ethical standards.
Required Skills and Experience:
Minimum 3 years of experience in Collections or Credit Risk Management.
Strong business and analytical acumen.
Background in banking or retail financial services preferred.
Excellent communication and negotiation skills.
Experience with collection systems or tools is an advantage.