We're looking for an
Operation Supervisor
who's ready to roll up their sleeves and get things done
You'll join a dynamic, fast-paced environment and work with cross-functional teams — including
Customer Service, Warehousing, Fulfillment, Sourcing, and Process Improvements.
If you're a leader who thrives on improving processes and believes that learning never stops, you might be the perfect fit. We value humility, teamwork, and continuous growth.
Our Values
Get Sh*t Done
– No politics, no drama, no excessive meetings, just actions.
Continuous Improvement
– It's not where you started, but where you're heading.
Stay Humble
– Respect each other and grow together.
Responsibilities
- Manage end-to-end e-commerce operations, including Warehouse, Procurement, Business Operations Analytics, Logistics, and Customer Service.
- Monitor and evaluate vendor performance based on agreed KPIs for warehouse partners and last-mile logistics.
- Analyze operational data and plan for continuous improvement initiatives.
- Build and maintain strong relationships with teams, partners, and stakeholders.
- Review customer inquiries and handle operational complaints effectively.
- Lead, motivate, and support team members to perform according to company values.
- Oversee operational budgets and related financial activities.
- Supervise and inspire a team of operations associates to meet daily goals and maintain high productivity.
- Ensure all inbound and outbound shipments are processed efficiently and on time.
- Identify opportunities to streamline warehouse operations, reduce waste, and apply best practices.
- Manage inventory, organize warehouse space, and ensure compliance with safety procedures.
- Address operational issues promptly and implement effective solutions.
- Train new team members and support the continuous development of your team.
Requirements
- Honest, with strong integrity and a positive attitude.
- Proficient in Microsoft Excel.
- Available to work Monday to Saturday.
- Self-driven, proactive, and able to complete tasks independently.
- A strong team player with a results-oriented mindset and excellent problem-solving skills.
- Minimum 4 years of experience in a related field.
- Detail-oriented with strong analytical and business acumen.
- Eager to learn and open to flexible working hours.
- Experienced in people management with proven leadership skills.
Onsite, Setiabudi South Jakarta