· Perform daily monitoring of application performance, availability, and service health.
· Handle and resolve incidents or disruptions according to SLAs and escalation procedures.
· Conduct root cause analysis (RCA) and prepare detailed incident reports.
· Perform log analysis and troubleshooting using tools such as Kibana, Grafana, or equivalent.
· Coordinate with development and infrastructure teams for issue resolution and patch deployment.
· Support application release, deployment, and maintenance activities.
· Manage version control, configuration changes, and technical documentation.
· Participate in problem management and implement preventive actions.
· Maintain accurate records of incidents, monitoring logs, and SOP documentation.
· Provide standby or on-call support for 24x7 operations as required.
· Create & generated a monthly & quarterly report performance system application
Qualifications
· Diploma or Bachelor's degree in Computer Science, Information Technology, or related field.
· –4 years of experience in Application Support, System Operations, or IT Production Support.
· Experience in prepaid/billing system banking/FSI (Financial Services Industry) projects is an advantage.
· Strong understanding of application architecture, database systems (SQL, Postgree/Oracle), and API/web services.
· Experience with monitoring and logging tools (Dyna Trace, Grafana, Kibana, Prometheus, ELK, Zabbix, etc.).
· Knowledge of ITIL framework and incident management best practices.
· Familiar with Linux/Unix environments and basic scripting (Shell, Python, etc.).
· Familiar with DevOps System flow for Application Deployment (Docker, Container, Cassandra, etc)
· Good analytical, problem-solving, and communication skills.
· Fluent in English (written and spoken).
· May require work standby/on-call duty for 24x7 operations
· Analytical & Diagnostic Skills
· Problem Solving & Troubleshooting
· Willing to work under pressure.
· Technical Knowledge (Database, API, OS, Monitoring Tools)
· Incident & Change Management