Principal Responsibilities:

To demonstrate commitment, dedication, responsibility and accountability to current job functions.
To effectively manage relationship with the customers, extend value added services and ensure customer satisfaction at all times (customer focused).
To support direct supervisor or Service Engineer in daily activities and daily operation.
To ensure all services schedules and logistics support are properly coordinated and completed within allocated time-frame without the needs for unnecessary overtime.
To reduce overtime by 50% or less than 40 hours per month. Unscheduled overtime should not extend beyond 10.00pm.
To ensure that all equipment is properly maintained in order to reduce the number of repeat service callouts.
To discuss, follow-up and seek immediate supervisor's attention whenever there is discrepancy, site related issues or the service schedule could not be completed on time.
To submit all Field Service Report (FSR)'s to immediate supervisor for review upon completion of service orders.
To accomplish departmental goals and company goals through dedication and team work.
Other ad-hoc duties as assigned.
Attend the company calls / business calls at all times.
The company may at any time as deemed necessary, to add or amend any of these job functions.

Knowledge, Skill and Ability Requirements:

1-2 years working experience in air-conditioning service activities.
Able to work long hours as and when required.
Excellent integrity and ethical standards. Good personality and interpersonal skill.
Proactive, innovative, analytical-minded and team player.