(Café, Car and Motorbike Workshop and Wash, Sports Facility, Billiard, Merchandise & Other Entertainment)
Role Purpose:
Lead and ensure the success of all operational aspects across SLT business units. You will be fully responsible for smooth daily operations, service quality, resource efficiency, and performance metrics that directly impact the success of each unit.
Key Responsibilities:
Operational Oversight & Excellence:
Manage day-to-day operations for all SLT units, ensuring processes run smoothly and efficiently.
- Implement, enforce, and continuously improve Standard Operating Procedures (SOPs) for consistent quality and service.
Monitor equipment, facilities, and resources to maintain operational readiness and minimize downtime.
Operational Efficiency & Continuous Improvement:
Identify operational inefficiencies and implement actionable solutions to improve productivity, reduce waste, and enhance customer experience.
- Optimize staff scheduling, resource allocation, and workflows across multiple units.
Lead continuous improvement projects, ensuring measurable results in operational performance.
Customer Experience & Service Quality:
Ensure all units deliver high-quality customer experiences and adherence to service standards.
- Monitor customer feedback, address complaints proactively, and implement corrective actions.
Collaborate across units to maintain consistency in service and operational excellence.
Reporting & Data-Driven Decision Making:
Prepare daily, weekly, and monthly operational reports with actionable insights for management.
- Track key performance indicators (KPIs) such as :
- On-time service completion rate
- Customer satisfaction scores / NPS
- Equipment uptime / downtime
- Staff productivity and utilization
- Use data to identify trends, recommend improvements, and drive results.
5.Cross-Functional Collaboration:
- Work closely with Marketing, HR, Maintenance, and other departments to ensure seamless operations and alignment with business objectives.
- Support marketing initiatives by providing operational input for campaigns and events.
Qualifications:
- Minimum Bachelor's degree in Hospitality, Business Administration, Industrial Engineering, or related field.
- Proven experience in multi-unit operations management, preferably in F&B, car and motorbike workshop and wash, leisure, or entertainment industries.
- Strong knowledge of operational management, SOP development, and process optimization.
- Exceptional leadership, organizational, and communication skills.
- Proactive, detail-oriented, and results-driven with the ability to thrive under pressure.
- Familiarity with operational reporting tools, POS systems, and KPI tracking.
- Willingness to work flexible hours, including evenings, weekends, and public holidays, as required.