Job Description:
- Conduct Training Needs Analysis (TNA) to identify training needs across store and office teams in coordination with department heads and HRBP.
- Manage onboarding programs for new hires, introducing company culture, values, and operational standards.
- Design, adapt and enhance training modules to ensure full alignment with company SOPs and culture.
- Deliver engaging training sessions (classroom, workshop, and on-the-job learning modules).
- Monitor progress and provide feedback to ensure learning objectives are met.
- Evaluate training effectiveness using agreed metrics, and prepare reports with recommendations for continuous improvement to management.
- Oversee training schedules, venue arrangements, and material preparation to ensure smooth execution.
- Collaborate with HR Manager and HQ team for training updates and implementation.
Requirements
- Bachelor's degree in HR, Psychology, Education, or related field.
- 1-3 years of experience in Learning & Development or training, preferably in retail industry.
- Proficiency in Mandarin and English (spoken and written).
- Strong facilitation, presentation, and communication skills.
- Knowledge of TNA, instructional design, and training evaluation methods.
- Adaptable to a fast-paced, result-oriented environment.
- Willing for a business trip.