Requirements:
- Minimum Bachelor's degree in Computer Science, Information Systems, or related field
- 1–2 years of experience as IT Support, Helpdesk, or Technical Support (preferably from retail or multi-site environment)
- Willing to work in shifts and provide onsite support (Store, DC, Head Office)
- Strong communication skills, both verbal and written, in English and Bahasa Indonesia
- Customer-oriented, patient, and professional when handling issues via phone or onsite
- Detail-oriented with strong analytical skills to identify and prioritize technical issues
- Proactive and reliable, especially in supporting new store setups or during system downtime
Job descriptions:
- Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
- Log, categorize, and prioritize all IT incidents and service requests in the helpdesk system.
- Diagnose and resolve technical hardware and software issues (PC, printer, POS, scanner, etc.).
- Escalate unresolved or complex issues to Level 2/3 support or relevant IT teams (include external parties).
- Provide remote and onsite support (Head Office, Warehouse, and Store locations).
- Support IT setup for new store openings, relocations, and renovations.
- Provide assistance during store operations (e.g., POS issues, system login problems, price update delays).
- Prepare periodic reports (incident trends, resolution time, system downtime).