Department Operations
LevelExperienced (Team Lead)
LocationIndonesia - Jakarta
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
Job Description:
- Oversee the complete IT asset lifecycle: validation, issuance, transfer, return, and disposal.
- Ensure all operations requests are fulfilled completely and delivered on time, coordinating closely with value chain stakeholders (First Mile, Last Mile, Sorting Center, etc.), operation team, project teams, etc.
- Maintain and continuously update the nationwide IT asset tracker using Google Sheets with high data integrity.
- Consolidate and validate forecasts from each value chain (First Mile, Last Mile, Sorting Center, etc.) to ensure requests are justified and aligned with operational priorities.
- Prepare and manage the annual IT asset budget in coordination with FP&A, Procurement, and Cost Control.
- Monitor and analyze spending vs. budget, highlight risks, and recommend cost-saving actions.
- Lead project-based improvements to: reduce damage and loss, improve asset utilization, accelerate rebalancing/reallocation between facilities, and ensure full asset fulfillment and readiness.
- Coordinate with IT Helpdesk and vendors for repair, replacement, and warranty claims.
- Prepare monthly reports on asset availability, utilization, loss rate, and turnaround time.
- Enforce compliance in asset custody, handover, and audit-readiness processes.
Requirements:
- Bachelor's degree in Engineering, or related field.
- Minimum 5 years of experience in IT asset management, inventory operations, or planning.
- Proven ability to manage large-scale IT asset portfolios (thousands of units nationwide).
- Strong understanding of budgeting, forecasting, and cost variance analysis.
- Experience working with various stakeholders: ops, FP&A, procurement, and operations. etc.
- Advanced proficiency in Google Sheets (formulas, pivot, data validation)