E-Commerce Operations Assistant
Location: Indonesia
Language Requirement: Mandarin, English, Indonesian (Fluent)
Job Responsibilities
Cross-Team Communication & Coordination
Serve as the communication bridge between the China headquarters and the Indonesia local team, providing daily translation (Mandarin Indonesian/English) for meetings, documents, and real-time messages.
- Assist in communication among the livestreaming team, short video content team, and KOL/creator BD team, ensuring consistent execution and smooth workflow.
Prepare meeting minutes, project tracking sheets, and action plans.
Content & Translation Support
Translate and localize short video scripts, product selling points, ad copies, and related materials to ensure natural and culturally appropriate language for the Indonesian market.
Assist in checking video subtitles, copywriting, and livestream scripts for accuracy and marketing effectiveness.
E-Commerce Operations Assistance
Understand e-commerce operational logic and support in tracking store activities, traffic campaigns, promotion plans, and execution status.
- Assist in collecting and analyzing market feedback, creator performance data, and video metrics to support content optimization.
Provide support for daily spreadsheet management, product listing translations, and updates to pricing/promotion schedules.
KOL & Vendor Communication
Support the KOL/creator BD team in communicating collaboration details with Indonesian creators (content requirements, shooting schedules, product delivery, settlement process, etc.).
Handle basic business communication, information confirmation, and issue coordination.
Other Ad-Hoc Support
Assist the e-commerce lead or project manager with other cross-language and cross-team communication tasks as required.
Job Requirements:
Language Skills
- Excellent proficiency in Mandarin, English, and Indonesian, with the ability to perform accurate and fluent interpretation and written translation in both directions.
Familiarity with Indonesian internet slang, social media trends, and local online expressions is a plus.
Education & Experience
- Bachelor's degree or above in any major; candidates from Language, Marketing, E-Commerce, Communication, and related fields are preferred.
- 1+ year of experience in cross-border e-commerce, content, marketing, or live-streaming is preferred (outstanding fresh graduates are also welcome).
Basic understanding of e-commerce platforms (Shopee, TikTok Shop, Lazada), including operational logic and content conversion mechanisms.
Technical Skills
Proficient in Office / Google Workspace / spreadsheet and documentation tools.
- Able to efficiently take meeting minutes and organize operational data.
Strong logical thinking and project execution capability with the ability to quickly understand business objectives.
Soft Skills
Strong communication skills, high sense of responsibility, and ability to adapt to a fast-paced, cross-cultural work environment.
- Detail-oriented and capable of maintaining accuracy and progress across multiple teams.
- Interest in short videos, e-commerce trends, and social media platforms.