adidas is hiring a Store Supervisor for our store located in Surabaya.
Purpose/ Mission
Contributes to store profitability by:
- Meeting or exceeding sales and KPI targets for a defined area within the store
- Coordinating team members to provide a leading shopping experience
- Assuming Store Manager responsibilities in the absence of the Store Manager
Accountabilities
Primary Responsibility
- Monitor and analyze performance data and make any necessary adjustments to drive commercial success within your assigned store area
- Allocate resources and organize processes within your assigned area to drive efficiency and productivity in a variety of situations
- Be a role model for customer service and meeting or exceeding customers' expectations
- Supervise and coordinate the team to ensure all customers receive an optimal service level at all times
- Lead your team to meet or exceed customer expectations at all times
- Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
- Use advanced Category expertise to drive sales and customer loyalty in your assigned area
- Guide and train all team members within your assigned area on Foundational and Seasonal Brand and product knowledge
- Coordinate team members to consistently execute and maintain established Visual Merchandising and In-Store Communication standards in your assigned area
- Manage merchandise delivery processing on the same day it arrives
- Keep an organized stockroom and direct sales floor replenishment to ensure your assigned area's and/or the entire store's complete product offer is immediately available and easily accessible to customers on a consistent basis
- Execute all applicable loss prevention procedures
- Maintain a safe and productive shopping and working environment
- Support the recruitment, onboarding and training of store team members
- Coach and motivate individuals within your assigned area to maximize their performance
- Share best practices to drive the overall store team performance
- Complete all applicable training programs and effectively apply the learning on the job
- Seek coaching and learning opportunities to continually improve your performance
Professional background/ Experience
- Functional: Minimum 4 years total work experience with at least 1 year experience as supervisor, in a sports/fashion customer- and commercial-focused retail environment with advanced selling experience and comprehensive product, retail and industry understanding
- Intermediate numeracy and literacy and advanced verbal communication skills
- Industry: Preferably in apparel/fashion/footwear or FMCG Retail
- Exposure: Sports
- Technology: Basic in MS Office Applications; Word, Excel, Power Point; and Outlook
- Language skills:Good command in oral and written Bahasa Indonesia; Intermediate English in oral and written preferred
- Store location: Surabaya