Key Responsibilities:
Sales Management & Customer Experience
- Deliver an outstanding in-store customer experience in line with luxury brand standards.
- Monitor and drive store performance to meet/exceed sales targets and KPIs (Sales Turnover, AUR, ATV, UPT, Customer Retention).
- Analyze sales results and prepare weekly performance reports.
- Implement clienteling strategies to build a loyal and high-value customer base.
- Ensure visual merchandising and store presentation follow brand guidelines.
- Lead daily briefings and align the team with company goals.
Staff Development
- Lead, motivate, and coach the store team to achieve sales goals and service excellence.
- Set and review individual/team performance goals.
- Manage staff schedules to optimize coverage.
- Support recruitment, onboarding, and training of new staff.
- Conduct quarterly performance evaluations and regular training sessions.
- Maintain grooming and presentation standards.
Store Operations & Administration
- Oversee daily store operations, including opening/closing, cash handling, and deliveries.
- Ensure stockrooms are organized and monitor inventory levels.
- Conduct stock takes and ensure accuracy.
- Maintain high standards of after-sales service.
- Coordinate with the head office on operations, reporting, and support functions.
Candidate Requirements:
- Minimum
3–5 years in luxury retail management or high-end fashion or accessories stores,
with experience in Sales/Business, Customer Engagement/Customer Service, and Store Operations roles.
- Familiarity with
KPIs and sales strategies in luxury retail.
- Strong leadership, sales management, and customer service orientation.
- Strong communication and interpersonal skills, problem-solving, and coordination skills.
- Professional, detail-oriented, well-groomed, strong interpersonal and communication skills.
- Basic English
for communication.