We're currently assisting our client,
A Multinational Online Transportation Company
to find talents to be part of their
English Customer Service (FRESH GRADUATE)
in
Jakarta
area.
Job Desc
- Guide our consumer and partners in using our products
- Manage service enquiries and disputes arising from our consumer and partners
- Provide excellent customer service to our consumer and partners base
- Maintain good relationships and community building efforts with our consumer and partners
- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Qualifications
- Min D3 any major With GPA 2,75
- Min
Fresh graduate and max 2 years
in the same position (entry level) - Willing to work in the shifting schedule
- Experience in customer service area
- Clear Articulation and good communication in Bahasa
- Sense Of Empathy
- Able to set the friendly tone (Smiling Voice)
- Good analytical skill
- Typing skill with WPM 50 & Accuracy 90%
- Fast response, effective and efficient in working
- Able to work within dynamic environment
- Vaccinated min 2 Doses
- Actively speaking in english