Salesforce Application Consultant

Required Skills & Qualifications:

Bachelor's Degree in Computer Science, Information Systems, Business, or related field.
1-3 years of proven experience as a Salesforce Consultant or in a similar application consulting role.
In-depth knowledge of Salesforce products, particularly Sales Cloud and/or Service Cloud.
Strong understanding of Salesforce configuration capabilities (e.g., Objects, Fields, Page Layouts, Record Types, Validation Rules, Workflow Rules, Process Builder, Flow).
Excellent analytical and problem-solving skills, with the ability to think strategically and translate business needs into technical solutions.
Exceptional communication (written and verbal) and interpersonal skills, with the ability to build rapport with clients and internal teams.
Ability to manage multiple projects and priorities in a fast-paced environment.
Proactive approach to challenges and a strong sense of ownership.
Experience with Salesforce integration methods (e.g., API integrations, third-party apps).
Certified Administrator, Sales Cloud Consultant, Service Cloud Consultant, Platform App Builder is highly preferred.
Basic understanding of Apex, Visualforce, or Lightning Web Components.
Experience with data migration tools (e.g., Data Loader).

Key Responsibilities:

Requirements Gathering & Analysis: Conduct discovery sessions and workshops with clients to thoroughly understand their "current state" business processes, pain points, and desired outcomes.
Solution Design & Configuration: Design and propose Salesforce solutions that align with client requirements, leveraging standard Salesforce features, configurations (e.g., custom objects, fields, validation rules, workflow automation using Flow/Process Builder), and best practices.
Implementation & Development (Declarative Focus): Execute configuration tasks within agreed-upon timelines and create and configure reports and custom report types.
Testing & Quality Assurance: Develop and execute test plans to ensure the Salesforce solution meets business requirements, facilitate User Acceptance Testing (UAT) with clients and gather feedback.
Client Management & Communication: Serve as a primary point of contact for clients on projects, building strong relationships and managing expectations.
Documentation & Training: Create clear and maintainable documentation, including user guides, configuration logs, process documentation, and solution design documents.
Continuous Improvement & Mentorship: Stay updated on the latest Salesforce releases, features, and best practices.