Key Responsibilities

Monitor and manage outstanding receivables from tenants/customers.
Conduct collection activities via phone calls, emails, and direct visits when required.
Follow up on overdue payments and ensure timely settlement of outstanding invoices.
Maintain accurate records of collection activities and update the internal system accordingly.
Review and analyse ageing reports and develop strategies to reduce overdue accounts.
Coordinate with finance and leasing/sales teams to resolve billing or payment discrepancies.
Prepare monthly collection reports for management.
Handle escalations professionally, including potential legal processes if needed.
Build and maintain positive relationships with tenants/customers while ensuring compliance with company policies.
Support the team in achieving collection targets and improving overall cash flow.

Qualifications

Minimum Bachelor's degree in Accounting, Finance, Business Administration, or related field.
Proven experience in collection/credit control, preferably in the commercial or retail industry.
Strong negotiation and communication skills.
Proficient in Microsoft Excel and financial reporting.
Detail-oriented, proactive, and able to work under pressure.
Familiarity with collection procedures and relevant regulations is preferred.
Ability to handle face-to-face collection when necessary.