About the Assignment:
Guide our consumer and partners in using our products
Manage service enquiries and disputes arising from our consumer and partners
Provide excellent customer service to our consumer and partners base
Maintain good relationships and community building efforts with our consumer and partners
The Core Objectives:
- Monitor various company communication channels including call center, social media, web enquiries, etc. and
respond appropriately in a timely manner
- Gather feedback from our consumer and partners, observe front-line issues such as booking cancellation reasons,
etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality
audit, etc.
- Perform administrative tasks involving partner's account (credit top-up, changes in partner's information, etc.
Essential Experience / Criteria (Mandatory):
-Min S1 Psycology With GPA 2,75
-Min Fresh graduate and max 2 years in the same position (entry level)
-Willing to work in the shifting schedule
-Experience in customer service area
-Clear Articulation and good communication in Bahasa
-Sense Of Empathy
-Able to set the friendly tone (Smiling Voice)
-Good analytical skill
-Typing skill with WPM 50 & Accuracy 90%
-Fast response, effective and efficient in working
-Able to work within dynamic environment
-Minimum able to speak basic English, however, MUST be able to write in English
Desirable Experience / Criteria (Preferred): Familiar to operate and answer message on Messenger
Job Type: Contract
Contract length: 12 months