- Customer Care
- Carry out CMM installation, commissioning and warranty repair
- Perform machine repair, calibration, maintenance, system upgrade & retrofit
- Support in local and regional exhibition and seminar
- Update monthly availability to enable effective job scheduling & assignment
- Provide fast service follow-up support in attending request to ensure customer satisfaction and retention
- Escalate unresolvable and pending issue to supervisor early
- Provide weekly service activities report on all pending jobs to Service Manager
- Work closely with other departments i.e. Logistics, Warehouse & Finance to complete the sales process
- Ensure high standards of customer care
- Administrative
- Ensure job ticket and service order are created before attending job assignment
- Update service order or report immediately after job completion
- Ensure service order or report is duly sign and stamp by customer before submitting for billing process.
- Submit CPO & draft commissioning certificate to back-office administrator after each new machine installation
- Prepare draft calibration report within 3 working days after calibration work to Service Manager for review and signature.
- Where needed, prepare email draft quotation to back-office administrator based on recommended charges & price list.
- ISO Compliances & Standardization
- Follow local Regulator's work process and Company's ISO work process & procedure.
- Use valid calibrated master and tool during job assignment.
- Competent in ISO 17025 calibration process and adhere to standardization.
- Health & Safety guidelines
- Comply to all safety requirements of Company and Customer such as wear basic safety gears like safety shoe, hard hat, hand gloves and ear plug as well as reflective vest during service work at customer's site.
- Training and Development
- Participate training program, workshop, and seminar to support the department business
- Take initiative in self-learning through ZEISS e-learning platform to upgrade personal knowledge, skills and competency
Education / Professional Certification
At least a Diploma or Bachelor's degree in Engineering Discipline – Mechanical / Mechatronics / Electronics / Electrical.
Experience
At least 2 years' experience working as customer care in technical field service support preferably in the metrology, precision or related industry with knowledge on troubleshooting and diagnostics skills.
Knowledge / Skills / Other Characteristics
- Good command of written and spoken English
- Good analytical and problem-solving skills
- Willing to learn, Perseverance and Resilience
- Self-driven and result-orientated
- Able to work independently and in a team
- Integrity, self-awareness, courage, respect, empathy, and gratitude
- Knowledge on MS Word, Excel, PowerPoint
Working Conditions & Other Attributes
- Willing to work in non air-condition environment at time
- Physically strong and able to carry tool bag of up to 20 kg
- Able to work under tight timeline
Your ZEISS Recruiting Team
Astrid Annissa Sastaviyana, Yosseano Kuncahyo