Key Duties & Responsibilities
- Providing on-site or remote technical support for installation and commissioning of robot and equipment independently, identifying technical problems, troubleshooting, and making analysis through remote or on-site activity on robot system
- Provide regular maintenance field service, robot programming, post-sales engineering support and product consultation (spare parts and robots)
- Consulting with and advising customers on the best service solutions in accordance with standard processes, procedures, and safety guidelines
- Support projects execution through planning, meeting milestones and regular reviews
- Creating and maintaining strong relationships with customers, understanding their needs and providing specialist support and solutions.
- Identifying opportunities for the development of new service applications, equipment and methods
- Provide support to Sales Team, inclusive of Robot Simulation, cycle time evaluation and accessibility check and robot options
- Prepare service report and update service documents and ensure all service and projects meet planned time, planned cost and customer requirement
- Manage customer expectations by quick, clear and accurate delivery of pro-active service, information and responses to customers
- Ownership for all technical issues / service operation and projects in assigned area (Indonesia)
Requirements:
- Diploma/Degree in Mechanical / Electrical / Mechatronic/ Robotics Engineering.
- Preferably 3 years working experience with equipment installation, commissioning, field service and troubleshooting of equipment
- Knowledge in mechanical, electrical, programming, PLC (Programmable Logic Controller) and C++ programming will be an advantage
- Knowledge in robotic applications or other automated systems, control and fieldbus communications will be preferable
- Able to read and interpret technical drawings, equipment manuals etc.
- Fluent in English and local languages (speaking, reading, and writing)
- Possesses own transport and willing to travel outstation/overseas for work
- Independent, efficient time management and positive personality
- Team player, collaborative and adaptable