Must-have criteria:
- Bachelor's degree in computer science, IT or related discipline
- At least 5 years of work experience in IT support, system administration and/or production support roles
- Must be familiar with Java scripting knowledge and Jasper report
- Database knowledge in Oracle, PL/SQL are essential
Good-to-have criteria:
- Proficiency in Linux/Unix and Windows environments
- Experience with monitoring tools (e.g., New Relic)
- Understanding of ITIL processes and incident management tools (e.g., Jira, ServiceNow)