Key responsibilities:
- Manage the overall quality of the guest experience across all Beachcomber Group units to ensure adherence to service standards.
- Conduct regular audits to assess compliance with standards and identify areas for improvement.
- Work closely with VIP Hotel, operational departments to develop and implement initiatives to improve service and product quality.
- Follow up on guest feedback and reviews, taking proactive steps to address issues and meet specific guest requirements.
- Participate in the training and development of Artisans to ensure thorough understanding of quality standards and continuous improvement processes.
- Promote a culture of service excellence within the Company by fostering empathy and guest satisfaction.
Qualifications and skills:
- Previous hospitality experience, preferably in quality management or guest services.
- Excellent communication and interpersonal skills to work closely with various departments and stakeholders.
- Ability to analyse data and identify trends to make informed quality improvement decisions.
- Knowledge of the hospitality industry's quality and service standards.
- Ability to work independently and multi-task.
- A passion for service excellence and a desire to maintain Beachcomber's high standards.