- Education: S1/D3 Informatics / Computer Science
- Strong understanding of computer hardware and software: This includes PCs, laptops, operating
systems, networking basics, and common applications.
- Problem-solving and analytical skills: The ability to identify the root cause of technical issues and
implement effective solutions is crucial.
- Diagnostic skills: Being able to troubleshoot issues systematically and efficiently is essential.
- Familiarity with troubleshooting tools and resources: Knowledge of ticketing systems, knowledge
bases, and online troubleshooting resources is valuable