About the role
PT Kanepackage Indonesia is seeking a talented and experienced Customer Services Staff to join our team. In this role, you will be responsible for providing exceptional customer support and ensuring a positive experience for our valued clients. As a key member of our marketing and communications team, you will play a vital role in maintaining and strengthening our customer relationships.
What you'll be doing
- Responding to customer inquiries and requests in a timely and professional manner
- Resolving customer issues and complaints efficiently and effectively
- Providing product information and recommendations to assist customers
- Maintaining accurate records of customer interactions and transactions
- Collaborating with the marketing teams to identify and address customer needs
- Participating in the development and implementation of customer service strategies and initiatives
- Adhering to company policies and procedures to ensure consistent and high-quality customer service
- Preparing Invoice to Customer
- Preparing Delivery Record
What we're looking for
- Excellent communication and interpersonal skills, with the ability to interact with customers in a friendly and professional manner
- Strong problem-solving skills and the ability to think critically to resolve customer issues
- Proficient in using Products in Data Processing (SAP) software and other relevant tools
- Experience in a customer service or client-facing role, preferably within the marketing and communications industry
- A collaborative and team-oriented approach, with a willingness to support colleagues and contribute to the overall success of the organisation
- Knowledge of marketing and communication principles, as well as a basic understanding of the products and services offered by PT Kanepackage Indonesia
About us
PT Kanepackage Indonesia is a leading provider of innovative packaging solutions. With a strong focus on customer service and quality, we have built a reputation for delivering exceptional products and services to our clients. Our company is driven by a commitment to sustainability, innovation, and a collaborative work culture that empowers our employees to excel.
If you're ready to join a dynamic and growth-oriented organisation, we encourage you to apply for this exciting opportunity. Click apply now to submit your application.