Job Description
- Monitor and ensure all orders from pickup, sorting, to delivery are processed according to SLA.
- Identify, analyze, and follow up on orders that are stuck, delayed, or at risk of failed delivery.
- Coordinate with warehouse, line-haul, courier, and customer service teams to resolve operational issues.
- Prepare and manage daily/weekly reports related to order performance (on-time delivery, backlog, return, RBD, etc.).
- Conduct root cause analysis on order tracking issues and provide improvement recommendations.
- Support process improvement initiatives in order management and logistics
Requirements
- Minimum Bachelor's degree (Management, Logistics, Supply Chain, or related fields).
- 1-3 years of experience in order management, supply chain, logistics, or e-commerce.
- Proficient in Excel/Google Sheets (pivot, VLOOKUP, basic formulas); SQL/BI tools knowledge is a plus.
- Strong understanding of end-to-end order fulfillment processes and operational KPIs (SLA, OTD, backlog).
- Excellent analytical, problem-solving, and detail-oriented skills.
- Able to work effectively in cross-functional teams with strong communication skills.
- Willing to work in shifts