About the role
PT MBH Management has an exciting opportunity available for a Tenant Relation Mall to join our team in Bekasi, West Java. As a Tenant Relation Mall, you will play a key role in maintaining positive relationships with our retail tenants and ensuring the smooth operation of our shopping mall.
What you'll be doing
- Serve as the primary point of contact for all tenant-related inquiries, concerns and requests
- Collaborate with tenants to address any issues or challenges, ensuring timely and effective resolutions
- Facilitate effective communication between tenants and the mall management team
- Maintain detailed records of all tenant interactions and follow-ups
- Assist in the planning and implementation of tenant-focused events and initiatives
- Monitor tenant compliance with lease agreements and mall policies
- Provide regular reports on tenant-related metrics and KPIs
- Support the broader Retail and Property Development team as needed
What we're looking for
- Minimum 2 years of experience in a similar tenant relations or property management role, preferably in the retail/shopping mall industry
- Excellent communication and interpersonal skills, with the ability to build strong relationships with diverse stakeholders
- Strong problem-solving and conflict resolution abilities
- Proficient in MS Office suite and experience with property management software
- Familiar with relevant laws, regulations and best practices in the retail property industry
- Degree in business, real estate, or a related field
If this role aligns with your skills and experience, we encourage you to apply now.