Job Description

Collect and analyze integration issues reported by retailers to identify common challenges and trends.
Build and maintain a consolidated, easily accessible knowledge base documenting FAQs, troubleshooting guides, and best practices.
Collaborate with product managers, local project managers, and technical teams to align on product solutions and resolve integration problems.
Implement solutions and troubleshoot issues effectively to ensure smooth API adoption by retailers.
Support the scaling process as the number of integrated retailers grows into the hundreds.
Facilitate communication channels (e.g., group chats) for real-time problem-solving and support.

Requirements

Bachelor's degree or higher from a reputable university in a relevant field such as Computer Science, Information Technology, Data Science, or related disciplines.
Strong analytical thinking and data handling skills to effectively identify and solve API integration issues.
Ability to research technical problems and stay updated on industry best practices.
Excellent attention to detail to ensure quality in documentation and solutions.
Proven ability to coordinate and communicate clearly with cross-functional teams and external partners.
Proactive and self-driven attitude with the ability to work independently and manage multiple tasks.