WE ARE HIRING FOR OUR CLIENT FOR:
IT SERVICE MANAGEMENT CONSULTANT
Location:
South Jakarta | Full WFO
Industry:
Consulting Firm
Employee Type:
Permanent (3 months probation)
About the Role
A leading consulting firm in the
IT Governance & Service Management industry
is seeking a passionate and experienced
IT Service Management (ITSM) Consultant
to join its professional consulting team. The successful candidate will play a key role in helping clients design, implement, and enhance their IT Service Management processes and frameworks. You will act as a trusted advisor, guiding organizations to achieve operational excellence and compliance through
ITIL, ISO/IEC 20000
, and related best practices.
Qualification
- Bachelor's degree
in Information Technology, Information Systems, or a related discipline from a reputable university. - Minimum 7 years of experience
in IT Service Management, IT Operations, or Service Desk Management. - Proven experience leading or participating in
ITSM projects
as a consultant. - Professional certification
in ITSM such as
ITIL V3 Intermediate, ITIL V4, ISO/IEC 20000 Auditor, and/or COBIT 2019
. - Excellent command of
English
, both written and spoken. - Proficient in Microsoft Office and familiar with ITSM tools/platforms.
- Strong communication, presentation, and client engagement skills.
- Positive, adaptable, and able to work both independently and in teams.
- Willing to
travel domestically
for project assignments.
Key Responsibility
- Lead and deliver
IT Service Management (ITSM)
implementation and improvement projects. - Support clients in achieving
ISO/IEC 20000 certification
and aligning IT operations with
ITIL best practices
. - Conduct
ITSM maturity assessments
and develop improvement roadmaps. - Provide advisory services on
IT governance, risk, and compliance (IT GRC)
. - Collaborate with cross-functional and client teams to ensure successful project outcomes.
- Stay up-to-date with developments in
ITIL, ISO 20000, and COBIT 2019
frameworks. - Build and maintain strong professional relationships with clients and internal stakeholders.
If you meet the qualification and interested please kindly to share your updated CV to:
| with subject: ITSM Consultant - [Your Name]
ONLY HIRING FOR INDONESIA PEOPLE