- Create and maintain comprehensive user guides, tutorials, training materials, and all types of user documentation for all Koltiva products
- Develop and deliver training programs for clients, users, and Koltiva employees, covering all aspects of product functionality and usage.
- Evaluating user needs: Analyze user engagement data, generate reports, and identify areas for improvement, providing actionable insights to enhance user experience.
- Design, implement, and manage online courses and learning paths within the LMS, tracking employee progress and ensuring effective knowledge transfer.
What are the requirement of the Position?
- Bachelor's degree in business, administration, management, communication, human resources, or equivalent
- Strong instructional design skills and ability to develop clear, engaging training content.
- Proven experience in creating and maintaining user-friendly product documentation.
- Technical aptitude to understand and simplify complex product functionalities.
- Excellent written and verbal communication skills with strong public speaking or facilitation ability to supporting a global user base.