Park Hyatt Jakarta, ID - JW - Jakarta
Hourly/Entry Level Employee • Full-time • Local
Summary- Ensures the delivery of brand promise and provides exceptional guest service at all times.
- Provides excellent service to internal customers in other departments as appropriate.
- Handles all guest customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
- Maintains positive guest and colleague interactions with good working relationships.
- Adheres to the hotel's rules and regulations and in particular, the policies and procedures relating to Hygiene, Health and Food Safety.
- Implements food safety programs and procedures.
- Always practices safety in handling food.
- Performs personal and environmental hygiene in food and beverage business.
- Indonesian nationality with a degree in Hospitality or related field.
- Minimum 1 year of experience in a similar position in a 5-star international hotel chain.
- Previous experience in luxury hotels or international experience is an advantage.
- Strong leadership and business acumen.
Excellent English communication skills, strong guest service mindset and people management & development skills.
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