Roles & Responsibilities:
- Be an evangelist for IT solutions across IT operations, security, help desk, endpoint, networks, and cloud infrastructure.
- Talk to customers (IT Managers, IT Administrators, Engineers) and partners to understand requirements and recommend the right ManageEngine product in tandem with Account Managers.
- Conduct Masterclass presentations in the local market.
- Work with multiple products focused on IT Management from the company.
- Conduct product demonstrations to customers and solve technical queries.
- Understand product areas including Desktop/Mobile Device Management, IT Help Desk, Windows Management, and Public and Private Cloud management.
- Conduct workshops, training sessions, and product events both online and offline as needed.
- Travel to customer locations.
Requirements:
- Excellent business-level English language and local language skills for liaising with stakeholders.
- Interest in learning new software products and getting into details.
- Good interpersonal skills to work with multiple ManageEngine product teams.
- 5+ years of relevant experience.
- Strong technical knowledge with experience in the IT industry.
- Good background in ITSM solutions, desktop, and server/network administration devices is an advantage.
- Good background in ITOM or Cloud is an advantage. One of ITSM or IT Operations Management is a must.
- You must be a resident of the country you are applying for and know the local language in a professional capacity.
- Datacenter experience, Enterprise LAN experience, or Windows Environment experience is an advantage.
- ITIL V3 Foundation certified, Microsoft Certification, Cisco Certification, or other industry certifications are an advantage.
It is important for the applicant to be a resident in the country and have a valid work authorisation. Zoho does not sponsor work visas for this position.