Customer Support(E-commerce)

As an E-commerce Customer Service, you will be responsible for assisting customers across multiple platforms (Shopee, TikTok, WhatsApp, etc.) to ensure a smooth shopping experience. You will handle customer inquiries, complaints, and feedback in a friendly and professional manner. Basic English is required for communication with your manager.

Main Responsibilities / Tugas Utama:

• Respond to customer inquiries from chat Shopee, TikTok, etc.
• Handle order issues: cancellations, returns, exchanges, complaints.
• Provide accurate product information and assist with purchase guidance.
• Ensure customer satisfaction with polite, timely, and solution-oriented replies.
• Record and categorize common issues for internal improvement.
• Coordinate with warehouse, live ops, and marketing teams when needed.
• Communicate with manager in basic English for reporting.

• Female preferred, age 20–35.
• Min. 1 year experience as Customer Service in e-commerce (Shopee/TikTok preferred).
• Strong communication skills, friendly and customer-oriented.
• Basic English for communication with supervisor.
• Familiar with online shop systems (Shopee, TikTok, Lazada, etc.).
• Able to work under pressure and handle multiple chats at once.
• Based in Tangerang / willing to work on-site at Gading Serpong.