Responsibilities:

Service Auditing: Conduct Mystery Shopper visits to dealerships and compile detailed assessment reports.
Quality Analysis: Perform analysis of Mystery Shopper scores and identify effective solutions to drive quality improvement.
Cross-Functional Coordination: Coordinate with cross-functional teams, including Sales, Marketing, and Training, to effectively address and meet customer needs.
Develop and implement strategies based on quality data to ensure continuous improvement in service delivery.

Job Requirements:

Location: Central / Regional 1, Jakarta.
Education: College Degree (D3/Bachelor's) or equivalent.
Experience: 0 to 3 years of professional experience (suitable for entry-level or junior candidates).
Language (English): Basic proficiency is required.