Job Description:
Field Service Engineer
- Handle Medical, In Vitro and robotic Diagnostics instruments
- Provide installation, calibration, repair, maintenance and inspection for hardware and software
- Pro-actively provides timely feedback to service requester, ensure timely closure of service request
- Out of office hour support if necessary.
- Provide cross-border/district/region support when required.
Position Requirements
- Mechanical/Electrical Engineering Degree.
- Preferable minimum of 2 years' service and support experience in a comparable position within the after sales service business in the Biotechnology industry/markets, or equivalent experience repairing and maintaining instrumentation in the Life Science or Clinical Diagnostics fields.
- Previous experience in Biotech or Clinical lab environment is a plus.
- Proven work experience in developing customer relationships.
- Good written and verbal English language communication skills.
- Willingness to travel, national and internationally.
Personal Requirements
- Good interpersonal skills.
- Ability to work both independently and in a structured working environment
- Excellent Customer handling Skills over the phone.
- Ability to lift ~50lb or 25kgs.