Job Description
- Follow-up on proposals and questions related to application systems from customers submitted through customer services or related business units
- Process the resolution of issues related to the application system reported by customers or the Bank's internal team in accordance with the Service Level Agreement
- Report critical incidents to relevant regulatory bodies
- Maintaining system alert, application configurations, and user access management for application
- Monitoring system alert related to Bank's application & transactions
- Ensuring feature functions work as they should in a production environment, one of which is by performing regression testing on each live deployment
- Support for system maintenance process in production environment including coordination with related stakeholder (internal & external), prepare runbook, perform configuration, and live verification
Requirements
- Bachelor's degree, majoring in Computer Science, Engineering or Information Technology will be an advantage
- Excellent problem solving skill and passionate about finding points of improvements and create a better product experience
- Min 2 years experienced in application support, product management, IT support or system support
- Familiar with Structured Query Language (SQL) and Ms. Excel
- Excellent command of English
- Ready to work in shifting arrangement