Job Descriptions:
- Handle user account system management.
- Monitoring, maintenance and repair IT assets.
- Serve as an escalation point for complex technical issues.
- Monitoring stock of IT assets.
- Ensure timely resolution of user requests and incidents.
- Maintain accurate documentation of support processes.
- Setup office network environtment & configuration.
Requirements:
- Bachelor's degree in Information Technology or related field.
- Proven experience in IT support or help desk roles.
- Strong technical troubleshooting and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Experience with ticketing and remote support systems.
- Ability to manage multiple tasks and priorities.
- Strong organizational and documentation skills.
- Customer-focused mindset.
- Ability to work under pressure and meet deadlines.
- Willing to be full Work From Office (WFO) in Haji Nawi, South Jakarta.