Responsibilities:
- Provide first-level support for hardware, software, and network issues
- Install, configure, and maintain systems and devices
- Troubleshoot user problems (onsite & remote), escalate when needed
- Manage IT assets, accounts, and documentation
- Support system upgrades, patches, and ensure IT policy compliance\
Requirements:
- Diploma/Bachelor's in IT, Computer Science, or related field
- Has 1–3 years of IT support/helpdesk experience
- Solid knowledge about Windows/Mac OS, MS Office, and basic networking
- Strong troubleshooting and communication skills